These Terms and Conditions govern your use of the maya99 platform. Please read them carefully before creating an account or placing any bets. By registering, you confirm that you have read, understood, and agreed to everything in this document.
Welcome to maya99. These Terms and Conditions ("Terms") form a binding legal agreement between you ("Player", "you") and the maya99 platform ("maya99", "we", "us"). These Terms apply to all use of the maya99 website, mobile application, and any related services. If you do not agree with any part of these Terms, please do not register an account or use the platform.
To register and use maya99, you must meet all of the following requirements:
maya99 reserves the right to request proof of identity and age at any point. Accounts that cannot be verified to meet these requirements will be suspended, and any outstanding balances may be held pending review. We do not accept registrations from individuals who are prohibited by applicable law from participating in online gaming.
Each player may register one account only on maya99. Creating duplicate or multiple accounts is not permitted and will result in the suspension of all associated accounts. All information provided during registration must be accurate, complete, and kept up to date.
As part of our Know Your Customer (KYC) process, you will be required to verify your identity before making withdrawals or accessing certain platform features. Verification typically requires a government-issued ID and may include proof of address or additional documentation as determined by our team. This process is a one-time requirement for standard accounts, though additional checks may be carried out at any time.
maya99 will not be held responsible for losses resulting from unauthorised account access caused by a player sharing their credentials or failing to secure their login information.
All transactions on maya99 are processed in Philippine Peso (PHP). Deposits can be made through approved local payment channels, which currently include Philippine online banking, bank transfer, and supported e-wallets. Specific payment options available to your account are displayed in the Deposit section of the platform.
Deposits are credited to your gaming balance upon successful processing. Withdrawal requests are subject to the following conditions:
Any funds deposited that are suspected to be linked to fraudulent activity or money laundering will be withheld and reported in accordance with applicable regulations. Credit cards and cryptocurrency are not accepted as deposit or wagering methods on maya99.
maya99 offers slots, live casino, and sports betting. Each game and betting category is governed by its own specific rules, which are available within the relevant section of the platform. General gameplay conditions applicable across all categories include:
If you experience a technical issue during gameplay, stop playing and contact customer support immediately. Continuing to play after noticing an error may affect your ability to dispute the outcome.
maya99 offers various bonuses, cashback, and VIP rewards to registered players. Each promotion or reward offer is subject to specific terms that are published alongside the offer. General conditions applicable to all bonuses include:
Specific wagering requirements, eligible games, minimum deposit amounts, and expiry conditions are stated in the individual promotion details. If no specific terms are published for a promotion, contact support for clarification before accepting the offer.
maya99 is committed to providing a safe gaming environment. We encourage all players to treat gaming as a form of entertainment and to manage their activity responsibly. The following tools are available to all registered players:
To access these tools or to request self-exclusion, contact our support team at any time. Self-exclusion requests are processed promptly, and excluded accounts will not receive promotional communications for the duration of the exclusion period.
The following actions are strictly prohibited on maya99 and may result in immediate account suspension, forfeiture of balances, and legal action where applicable:
maya99 monitors platform activity to detect irregular patterns. Where prohibited conduct is confirmed, we reserve the right to withhold balances pending investigation and to report matters to relevant authorities.
All content on the maya99 platform – including but not limited to the logo, design, graphics, text, game interfaces, and software – is the property of maya99 or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal gaming purposes only.
You may not copy, reproduce, distribute, modify, publicly display, or create derivative works from any content on the maya99 platform without prior written consent. Unauthorised use of platform content may result in account termination and legal proceedings.
maya99 provides its platform on an "as is" and "as available" basis. While we work to maintain consistent uptime and performance, we do not guarantee that the platform will be free of errors, interruptions, or delays. To the fullest extent permitted by applicable law:
Nothing in these Terms limits liability for fraud, gross negligence, or any matter that cannot be excluded under applicable Philippine law.
maya99 reserves the right to suspend or permanently close any account at any time, with or without prior notice, if we have reasonable grounds to believe that the player has violated these Terms or that continued operation of the account poses a risk to the platform or other players.
Players may also request voluntary account closure at any time by contacting support. Upon closure, any verified real-money balance remaining in the account (net of any applicable bonus deductions) will be returned to the player through the available withdrawal method.
Accounts that have been suspended due to verified fraud or prohibited conduct will have their balances withheld pending the outcome of any internal or external investigation.
maya99 may update these Terms and Conditions from time to time to reflect changes in the platform, applicable law, or our operating practices. When material changes are made, we will update the "Last updated" date at the top of this page. Continued use of the platform after changes are published constitutes acceptance of the revised Terms.
We recommend reviewing this page periodically to stay informed of the current Terms. If you disagree with a change, you should stop using the platform and may request account closure through our support team.
If you have questions about these Terms and Conditions or need clarification on any provision, our support team is available 24 hours a day, seven days a week. You can reach us through the contact options available in your account dashboard after logging in, or by visiting the FAQ page for answers to common questions.
For general enquiries, you may also write to us at [email protected]. Please note that this email address is for correspondence only and cannot be used to initiate deposits, withdrawals, or account changes.
A quick summary of the most important conditions every maya99 player should know before getting started.
All players must be at least 21 years old. Age is verified during KYC, and accounts that cannot confirm eligibility are suspended. This rule applies to every registered account without exception.
Each player is permitted one account on maya99. Duplicate accounts are detected and suspended. All balances associated with duplicate accounts may be forfeited pending investigation.
All deposits and withdrawals are processed in Philippine Peso through local payment channels. Credit cards and cryptocurrency are not accepted as funding methods on this platform.
Identity verification is a one-time requirement before withdrawals are processed. Providing accurate registration information upfront makes verification faster and avoids delays when you request a payout.
Each bonus offer comes with specific conditions including wagering requirements and eligible games. Read the individual promotion terms before accepting any offer to understand what applies to your bonus funds.
Deposit limits, session time caps, and self-exclusion are available to all players. Contact support at any time to activate these tools. We take responsible gaming seriously and will act promptly on any request.
Common questions about maya99's Terms and Conditions answered in plain language.