maya99 Privacy Policy – How We Protect Your Data

At maya99, we understand that your personal data is something you trust us with. This Privacy Policy describes how we collect, process, store, and protect that information in connection with your use of the maya99 platform – including the website and mobile application – which serves players in the Philippines. Please take the time to read this document in full. If you have any questions, our support team is available at any time.

1 Overview

maya99 operates as a fully digital platform providing online gaming and sports betting services to players in the Philippines. As part of operating this service, we process personal data that you provide directly to us during registration, identity verification, and general platform use. We also collect certain data automatically when you interact with our platform.

We are committed to handling your information responsibly, keeping it secure, and using it only for the purposes described in this policy. We do not sell personal data to third parties, and we do not use your data for purposes that are incompatible with those stated here.

2 Data We Collect

The personal data we collect falls into the following categories:

Category	Examples	When Collected
Identity Data	Full name, date of birth, government-issued ID	Registration and KYC verification
Contact Data	Email address, mobile number	Account registration
Financial Data	Deposit and withdrawal records, transaction amounts in PHP	During financial transactions
Account Data	Username, gaming history, bet records, balance	Ongoing platform use
Technical Data	IP address, device type, browser, operating system	Automatically upon platform access
Usage Data	Pages visited, features used, session duration	Automatically during sessions
Communications Data	Support messages, feedback, dispute records	When you contact support

We collect only the data that is necessary for the purposes described in this policy. Where additional data is required – for instance, during an enhanced KYC review – we will inform you at the time of the request.

3 How We Use Your Data

Your personal data is used to provide and improve the maya99 service. Specific uses include:

• Account management – creating and maintaining your player account, processing login requests, and enabling OTP-based security verification.
• Identity verification – completing KYC checks to confirm your identity and age, as required to comply with our obligations and to enable withdrawals.
• Transaction processing – recording and processing deposits and withdrawals in Philippine Peso through approved local payment channels.
• Gameplay and platform delivery – serving the correct games, displaying your balance, and recording bet outcomes accurately.
• Customer support – responding to your queries, resolving disputes, and maintaining records of support interactions.
• Fraud prevention and security – monitoring for suspicious account activity, detecting multiple accounts, and protecting against unauthorised access.
• Platform improvement – analysing usage patterns and technical performance to identify areas for improvement.
• Responsible gaming – tracking activity to identify signs of problematic gaming behaviour and to apply any limits or exclusions you have requested.
• Legal compliance – fulfilling recordkeeping, reporting, and other obligations under applicable regulations.

We do not use your data for automated decision-making that produces legal or similarly significant effects without human review.

4 Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity – processing required to fulfil our obligations to you as a registered player, including account management and transaction handling.
• Legal obligation – processing required to comply with applicable laws and regulations, including identity verification and financial recordkeeping.
• Legitimate interests – processing carried out for fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent – where we have asked for your consent, such as for receiving promotional communications. You may withdraw consent at any time by contacting support.

5 Sharing Your Data

maya99 does not sell, rent, or trade your personal data. We share your information only in the following limited circumstances:

• Service providers – third-party companies that help us operate the platform, such as payment processors, identity verification providers, and cloud infrastructure partners. These providers are contractually bound to handle your data only as instructed by us and to maintain appropriate security standards.
• Game content providers – providers of live casino and slot game software may receive technical session data necessary to deliver their games. No financial or identity data is shared beyond what is operationally required.
• Legal and regulatory authorities – where we are required by law, court order, or regulatory direction to disclose information, we will comply. We will notify you where legally permitted to do so.
• Fraud prevention organisations – where we reasonably suspect fraud, money laundering, or other illegal conduct, we may share relevant data with appropriate bodies.

All third parties with whom we share data are required to treat it in accordance with applicable data protection standards. We do not transfer your data to parties outside of the scope described above.

6 Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure, as required by our legal and regulatory obligations. In practice:

• Account and transaction records are retained for a minimum of five years following account closure to meet financial recordkeeping requirements.
• KYC and identity verification documents are retained for the same period or longer where required by applicable regulations.
• Support communications are retained for up to three years unless they relate to a dispute or investigation, in which case they are retained until the matter is resolved.
• Technical and usage data collected automatically may be retained in aggregated, anonymised form for analytical purposes after the standard retention period.

When data is no longer required, it is securely deleted or anonymised in accordance with our internal data handling procedures.

7 Security Measures

Protecting your data is a priority for us. maya99 implements a range of technical and organisational security measures, including:

• SSL encryption – all data transmitted between your device and our platform is encrypted using industry-standard SSL/TLS protocols.
• OTP verification – one-time password authentication is available to add an extra layer of security to your account login and sensitive actions.
• Access controls – access to personal data within our organisation is restricted to authorised personnel who require it to perform their specific role.
• Regular security reviews – our platform and infrastructure undergo periodic security assessments to identify and address potential vulnerabilities.
• Incident response – we maintain procedures for responding to data security incidents, including notifying affected players where required.

While we take these measures seriously, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your maya99 account and to enable OTP verification to reduce your exposure to unauthorised access.

8 Cookies and Tracking

maya99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players interact with our service. The types of cookies we use include:

• Essential cookies – required for the platform to function correctly, including maintaining your login session and processing transactions. These cannot be disabled.
• Analytics cookies – used to collect aggregated, anonymised data about how players use the platform, helping us identify areas for improvement.
• Preference cookies – used to remember settings you have configured, such as display preferences.

You can manage non-essential cookies through your browser settings. Disabling certain cookies may affect platform functionality. We do not use cookies to track your activity outside of the maya99 platform.

9 Your Rights

As a player on maya99, you have the following rights in relation to your personal data:

• Right to access – you may request a copy of the personal data we hold about you.
• Right to correction – if any of your personal data is inaccurate or incomplete, you may request that we update it.
• Right to deletion – you may request that we delete your personal data, subject to our legal obligations to retain certain records.
• Right to restriction – you may request that we limit how we process your data in certain circumstances.
• Right to object – you may object to processing based on legitimate interests, including for direct marketing purposes.
• Right to withdraw consent – where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team through your account dashboard or by writing to us at [email protected]. We will respond to verified requests within a reasonable timeframe. We may need to confirm your identity before acting on a request.

10 Minors

maya99 is strictly for players who are 21 years of age or older. We do not knowingly collect personal data from individuals under 21. If we become aware that an account has been registered by someone under the minimum age, that account will be closed immediately and any associated data will be deleted, subject to any legal obligation to retain records of the incident.

If you believe that a minor has registered on maya99, please contact our support team immediately so we can investigate and take appropriate action.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically so you remain informed about how we handle your personal data.

Continued use of the maya99 platform after changes are published constitutes acceptance of the updated policy. If you disagree with a change, you should stop using the platform and may request account closure through our support team.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please reach out to our support team. We are available 24 hours a day, seven days a week. You can contact us through your account dashboard after logging in, or visit our FAQ page for answers to common questions.

For written correspondence, you may write to us at [email protected]. Please note this address is for correspondence only and cannot be used to process account transactions or changes.