Play Smart, Stay in Control at maya99

At maya99, responsible gaming is not just a policy statement — it is a genuine commitment we take seriously. We want every player in the Philippines to enjoy slots, live casino, sports betting, and all our other offerings as a form of leisure, not as a financial strategy or a way to deal with stress. That means we actively support players in making informed, healthy decisions about how they engage with the platform.

Gaming should always be something you choose to do within your means and within the time you can comfortably afford. Whether you are placing a bet on a PBA match, spinning a slot, or joining a live casino table, the key is that you remain in the driver's seat at all times.

Tools Available to You

Every maya99 account comes with access to the following self-management tools. You can request any of these by reaching out to our support team through your account dashboard:

• Deposit limits – set a cap on how much PHP you can add to your account per day, week, or month. Once set, a deposit limit can be lowered immediately but increases take a cooling-off period to take effect.
• Session time limits – restrict how long you can stay logged in during a single gaming session. When the limit is reached, you will be automatically logged out.
• Reality checks – receive periodic on-screen reminders of how long you have been playing during a session, helping you stay aware of time spent on the platform.
• Temporary account suspension – take a break from gaming for a defined period. During suspension, you cannot log in, make deposits, or place bets. The suspension cannot be lifted early.
• Self-exclusion – permanently close your account from gaming activity. Self-exclusion requests are processed promptly. Excluded accounts will not receive promotional communications and cannot be reopened during the exclusion period.

Warning Signs to Watch Out For

Problem gambling can develop gradually and is not always easy to recognise at first. Some of the common signs that gaming may be becoming a problem include:

• Spending more time or money on gaming than you originally planned, and finding it difficult to stop.
• Using gaming funds that were set aside for necessities like food, rent, or utilities.
• Feeling restless, irritable, or anxious when you are not gaming.
• Chasing losses – continuing to bet in an attempt to win back what you have lost.
• Borrowing money or selling personal belongings to fund gaming activity.
• Hiding your gaming habits from family members or friends.
• Neglecting work, studies, or personal relationships because of time spent gaming.

Gaming as Entertainment

The healthiest approach to online gaming is to treat it the same way you would treat any other form of entertainment — like going to the cinema, attending a concert, or eating out. You set a budget for it in advance, you enjoy the experience, and you accept that the cost is the price of that entertainment, not an investment you expect to earn back.

Before each session, it helps to decide in advance how much PHP you are willing to spend and how much time you want to set aside. Stick to those limits regardless of whether you are winning or losing. If you find this difficult to do on your own, use the deposit and session limit tools available in your account — that is exactly what they are there for.

Supporting Someone You Know

If you are concerned about someone close to you — a family member, a friend, or a colleague in Manila, Cebu, Davao, or anywhere else in the Philippines — who may be showing signs of problem gambling, the most important thing you can do is have an honest, non -judgmental conversation with them. Let them know you have noticed a change and that you are there to help. Encouraging them to use the self-management tools available on maya99 or to seek professional support can make a real difference.

You can also contact our support team on their behalf to ask about account options. We take every concern seriously and handle all such requests with full confidentiality.